Welhossa privacy policy for PawsGuardian

Welhossa is the registered brand that operates PawsGuardian at www.pawsguardian.app. This privacy policy is Welhossa’s policy for PawsGuardian. Contact: support@pawsguardian.app. The same text is posted at welhossa-privacy.html.

Welhossa does not sell or share your personal information. That includes “sale” and “sharing” under California law (no sale, and no sharing for cross-context targeted advertising). We do not use your data for ads. We do not run third-party advertising pixels.

PawsGuardian is not directed to children under 13. We do not knowingly collect personal information from children under 13 (COPPA). Owner accounts and private chat require you to attest that you are 18 or older.

When you create an owner account, Welhossa records that you confirmed you are 18 or older, along with the time of that confirmation. Finders who use private chat confirm the same on their device. This is used only to keep accounts and chat limited to adults.

We collect only what we need to register a pet ID, confirm an account, match a found photo, and let an owner and a finder talk after the owner says yes. We do not use Firebase, Google Analytics, crash reporters, or other advertising or product-analytics SDKs.

Account details (email, name, optional phone and address/ZIP, password hash, and a support account number shown in Settings). Age attestation. Pet ID records and photos, Lost Mode, and last-seen area. Finder photos, notes, a 300-foot last-seen area, ZIP, and an anonymous finder ID. Chat after the owner confirms. Device/security snapshots (approximate IP, browser, signup/login time). Optional lock-screen push subscriptions. If you choose Full protection, a one-time $5 payment through Stripe — we store that the ID was paid, not the full card number.

We keep open account and pet data until the account is closed. Closed accounts stay on the operator desk so they can be restored if you email support@pawsguardian.app with your account number. Unmatched finder photos may be re-checked for up to 7 days if an owner later turns on Lost Mode. Hosting and email logs may briefly include an IP. Photo matching may send a photo to our vision provider (Claude) only to compare appearance.

PawsGuardian does not show finders your exact pin, home address, legal name, phone, email, IP address, device details, microchip full number, or other pets on the account. Pets you put in Lost Mode can appear on the public Help them home board with a photo, name, appearance, and ZIP area.

After the owner confirms, PawsGuardian shares the found photo, a 300-foot last-seen area, and an anonymous chat either person can leave.

PawsGuardian does not send text messages. Account codes and Lost Mode alerts are email (and optional lock-screen push). An optional phone number may be stored on the account. PawsGuardian does not share, sell, or provide your mobile phone number to third parties or affiliates for marketing or promotional purposes. Welhossa does not ask finders for a phone number. See Welhossa Terms.

Wherever you live in the United States, you may ask Welhossa to access, correct, or delete your personal information, and to opt out of any sale or sharing. We do not sell or share personal information, and we will honor an opt-out. You may also ask us to limit use of sensitive information (such as precise last-seen coordinates) to providing the service. If we decline a request, email again and write “privacy appeal.” An authorized agent may email us if you say they may. Email support@pawsguardian.app from the address on your account. We respond within 45 days.

Signed-in owners can close the account in Settings by tapping Delete account twice. Login stops and Lost Mode turns off. Pets stay on file so support can restore the account if you email support@pawsguardian.app with the account number from Settings. You can also ask us to delete the account and data. Finders can clear reports and chats on the device, or email the same address. Payment records the law requires Stripe to keep may remain with Stripe.

We will post updates on this page and on welhossa-privacy.html and change the Last updated date. If a change is material, we will also note it on www.pawsguardian.app.

Questions about this policy, your rights, or your account: support@pawsguardian.app.